Health Promotion Innovation
CJL Service Level Commitment
CJL partners with a leading Canadian provider for our outsourced data centre and hosting infrastructure. Below is a summary of our Service Level Commitments to our members and partners.
CJL has focused on every level of detail related to ensuring personal health information is not vulnerable. CJL utilizes the latest technologies to provide CJL with superior performance and reliability. CJL’s hardware configuration consists of:
Data Centres – Toronto and Concord, Ontario
Mission-critical systems rely on robust, resilient and high-throughput infrastructures. To manage and support the CJL various Health Portal servers, CJL uses industry-leading hardware and software platforms hosted in Toronto and Concord, Ontario with the following features:
Implementation of an Offsite Data Backup Solution with Encryption and ‘Versioning’
Offsite data backup solution is imperative for organizations that handle critical data. With the implementation of a data backup solution that includes ‘versioning’ - data ‘snapshots’. The technologies utilized for backup consist of Rsync and SSH. Rsync allows for fast bit-level backups which allow identical copies of data to be created quickly and efficiently.
CJL’s hosted services operate with a 99.9% uptime rating excluding scheduled maintenance windows, with any existing downtime or significant performance degradation being limited to 20 minutes or less.
All core services are monitored in real-time to ensure they remain below configured thresholds. System alerts trigger and document specific procedures to address events immediately using predefined escalation and support processes.
Partner/Sponsor Support (at the organizational level)
Member/User Support (at the individual level)